Assistance

• Shipping Your Online Order

  Delivery & Processing Charges (D&P)

  D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift packaging and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

  Standard Delivery

  Unless an expedited service is requested, your order should arrive in approximately 5–7 business days after shipping if ordered by 12:00 noon (CT).

  Two–Day Delivery

  If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (CT). Please note 2 day orders placed after 12:00 noon (CT) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

  Overnight Delivery

  If requested, add $17.00 to standard D&P. Your order should arrive next business day after shipping if ordered by 12:00 noon (CT). Please note overnight orders placed after 12:00 noon (CT) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

  Alaska, Hawaii, Puerto Rico and Guam Deliveries

  Add $5.00 to the applicable D&P charges. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (CT).

  Delivery to International Destinations and Some U.S. Territories

  At this time, we cannot ship an online order to international destinations

  Delivery to post office boxes

  Second–day and next–day shipping is not available to post office boxes. All standard deliveries to P.O. boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

  Processing and Delivery Costs

  The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

  Merchandise Total**	Standard	Two–day	Overnight
  25.00 and under	6.00	16.00	23.00
  25.01–50.00	9.00	19.00	26.00
  50.01–100.00	11.50	21.50	28.50
  100.01–200.00	16.00	26.00	33.00
  200.01–300.00	18.50	28.50	35.50
  300.01–500.00	21.50	31.50	38.50
  500.01–700.00	25.50	35.50	42.50
  700.01 –1000.00	29.00	39.00	46.00
  1000.01 and over	32.00	42.00	49.00

  **Total value of merchandise before tax or other charges.

  Drop Ship Items

  Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to four to six weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

  If you have any questions, please click one of these options to contact St. John:

  • E–mail
  • Online Chat

  You also may call St. John Customer Service at 1.877.908.1171.

• Returns & Exchanges

  We want you to be completely happy with your order.

  If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. We cannot accept returns after 60 days of your receipt of the merchandise.

  Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

  By Mail

  On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1–877–908–1171.

  Store Purchases

  Any merchandise purchased in store should be returned for a refund at the store where it was purchased.

  All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund to be issued.

  Please allow 10-14 days for the processing of your return.

• Price Adjustments

  Prices are subject to change. We offer a one–time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1.877.908.1171.

  We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

  • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
  • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.

• Order Cancellation

  You may cancel any St. John order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

  REGISTERED CUSTOMERS:

  You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

  NON–REGISTERED CUSTOMERS:

  Please call toll–free 1.877.908.1171 to determine order status; to cancel it, please have your order number ready.

• Your Online Account

  Register with St. John for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status. Register or sign in here.

• Credit Card Use

  St. John accepts the following credit cards for online purchases:

  • American Express
  • VISA
  • MasterCard
  • Discover

  Credit Cards:

  The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

  Debit Cards

  Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

• Sales Tax

  Sales tax is automatically applied to your St. John order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TX, VA, WA, or the District of Columbia.

  Sales tax is automatically applied to D&P charges in accordance with individual state regulations if your shipping address is in one of the following states: CA, CO, FL, GA, HI, MD, MI, MN, MO, NJ, NV, NY, NC, PA, TX, VA, WA, or the District of Columbia.

• Order Status & History

  ORDER UPDATES

  We will send updates regarding the status of your order, including when your item(s) ship*, to the e–mail address you provided when ordering.

  * Excluding items shipped from vendor.

  Registered customers please click sign in to access web order status and history.

  Non–registered customers do not have online access to order status and history. You may request information via e–mail or online chat, or by calling 1.877.908.1171. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.

St. John Knits International, Incorporated's family of companies, including, but not limited to, St. John Knits, St. John Apparel, St. John Japan, St. John Asia and St. John Canada ("St. John") is committed to respecting your privacy. Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically. This policy will let you know the following;

Security

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop–up message that you're about to enter a secure area.

You may purchase online merchandise by calling toll–free 1.877.908.1171 — 24 hours a day, seven days a week. One of our customer service associates will gladly take your order.

We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e–mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy

1. What personally identifiable information is collected from me?
2. What are cookies and how they are used by ST. JOHN?
3. How is my information used?
4. Who is collecting my information?
5. With whom will my information be shared?
6. How can I access, update or delete my information?
7. How can I opt–out of receiving emails from ST. JOHN?
8. What else should I know about my privacy?
9. Other legal notices.

• What personally identifiable information is collected from me?

  On some ST. JOHN Web pages you can make requests and/or receive materials. The types of personal information collected at these pages are your name, e–mail address and standard contact information, including addresses and phone numbers.

  We may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experiences with the services we provide and contact preferences. Wherever ST. JOHN collects personal information, we make an effort to include a link to this Privacy Policy on that page.

• What are cookies and how they are used by ST. JOHN?

  ST. JOHN may place Internet cookies on your hard drive. Internet cookies are small files that may be placed on your hard disk for record–keeping purposes. Cookies are used to (a) remind us of who you are in order to deliver you better service; (b) estimate our audience size by determining repeat usage of the Web site to help target advertisements based on user interests and behavior; (c) track your progress and entries in promotions, sweepstakes and contests, if any; and (d) measure certain traffic patterns for use as a research tool to understand how our users' habits are similar or different from one another. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. By not accepting cookies, some Web pages may not display properly or you may not be permitted to access certain information.

  ST. JOHN may also collect IP addresses (the Internet address of a computer) to track a user's session while the user remains anonymous. We analyze this data for certain trends in statistics, such as which parts of our site users are visiting and how long they spend there. In general, we do link your IP addresses to anything personally identifiable to you.

• How is my information used?

  ST. JOHN will not sell, rent or lease your personally identifiable information to others without your consent. The information you provide will be used to support your customer relationship with ST. JOHN. Your information may be shared with agents, contractors or business partners for the purpose of performing services for ST. JOHN.

  We want to help you quickly find information on ST. JOHN and alert you to specific offers, updated information, and other new products and services from ST. JOHN. Accordingly, if you agree, we may send you direct mailings or contact you by telephone about our various products and services or other products and services we feel may be of interest to you. If you want to receive such mailings, simply "opt–in" by signing up at http://www.sjk.com/en-us/signupforemail/ .

  Notwithstanding, ST. JOHN does research on our users' demographics, interests and behavior based on the information provided to us during your use of the ST. JOHN Web site. This research is compiled and analyzed on an aggregated basis. Aggregated data does not include personally identifiable information. ST. JOHN may share this aggregated data with others.

• Who is collecting my information?

  When you are on a ST. JOHN site and are asked for personal information, you are sharing that information with ST. JOHN alone, unless specifically stated otherwise. If data is being collected and/or maintained by any company other than ST. JOHN or an agent for ST. JOHN, you will be notified prior to the time of the data collection or transfer.

  Please be aware that ST. JOHN advertisers or Web sites that have links on our site may collect personally identifiable information about you. The information practices of those Web sites linked to ST. JOHN either through advertisements or other hyperlinks are not covered by this privacy statement.

• With whom will my information be shared?

  We may share the personal data you provide with other ST. JOHN agents, contractors or our business partners for the purpose of performing services for ST. JOHN. ST. JOHN also may share aggregated data with others. Aggregated data does not include personally identifiable information. We also believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Access, or as otherwise required by law. Except as provided above or in the event of a merger, consolidation, or sale of all or substantially all of ST. JOHN's assets, we will not share any of your information with any third party without your permission.

• How can I access, update or delete my information?

  You can request the individual information that ST. JOHN has collected about you, correct factual inaccuracies in your information, remove personal information from ST. JOHN's databases and/or update your personal information at http://www.sjk.com/en-us/unsubscribe/ or by contacting info@sjk.com.

• How can I opt–out of receiving emails from ST. JOHN?

  After you purchase a product from our e–commerce web site, located at http://sjk.com/, you will receive an email informing you that you will be subscribed to receive email communications from ST. JOHN and confirming that we have your permission to use your information for an enumerated purpose(s) unless you choose to opt–out by checking the appropriate "Opt–Out (Unsubscribe)" box in the email within seven (7) days from the date the email is sent to you. We will not send out any communications or use your information before the seven (7)—day–period passes. Additionally, once you start receiving emails from us, you may choose to opt–out at any time by checking the appropriate "Opt–Out (Unsubscribe)" box contained in all of our emails.

• What else should I know about my privacy?

  Third party Interest sites and services accessible through ST. JOHN have separate privacy and data collection practices, independent of us. ST. JOHN has no responsibility or liability for these independent policies or actions. Please be careful and responsible online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your information, ST. JOHN cannot ensure or warrant the security of any information through the transmission process and you do so at your own risk.

• Other legal notices.

  Any dispute over privacy is subject to this privacy policy and our Terms of Access http://www.sjk.com/en-us/termsofuse/, including limitations on damages and application of the law of the State of California. If you have any concern about your privacy in connection with this policy, please send us a thorough description to info@sjk.com, and we will try to resolve it. We may post a revised privacy policy on our site. Please note that the use of information that we gather is subject to the privacy notice in effect at the time of use. You should check our Web site frequently to see recent changes.

Copyright © 2008–2009 St. John Knits, Inc. All rights reserved.

St. John Knits, Inc. owns the copyrights for all Contents on this Site. Any unauthorized use of the Site Contents is strictly prohibited. Please see Terms of Use.

ST. JOHN ® is a registered trademark of St. John Knits, Inc.

• REGISTERING FOR THE ST. JOHN COMMUNITY

  To create a profile, either visit the Community homepage and click NOT A MEMBER? on the Log In module, or select My Account or Log In from the top right hand corner of any page.

  Enter the requested information in the fields displayed – it is required that any fields with an asterisk are completed.

  Username

  Please note that when entering your Name, this will be your identifier in the St. John Community. We strongly encourage you to use your real name, so friends can locate you easily.

  Passwords

  When creating a password, please note the following:

  • Passwords are case sensitive
  • Password must be at least 6 characters in length
  • Passwords must contain at least 1 number (e.g. stjohn1)
  • Passwords cannot contain spaces
  • Passwords cannot contain your e–mail address

  Forgotten Passwords

  If you forget your password, click on the My Account or Log In from the top right hand corner of any page and click the link to the Forgot Password page located below the Password field. The link to the Forgot Password page can also be found on the Community homepage within the Log In box.

  Changing Passwords or Email Address

  To change your password or email address, click EDIT PROFILE from the login module on the Community homepage or the link below your profile picture. Select the PROFILE INFORMATION tab and click CHANGE beside the password field. You will be prompted to enter your current email or password, your new email or password, and to answer your security question. Click SAVE INFORMATION to make the update.

• PROFILE CREATION

  Now that you've created an account, you can fill out the details of your profile to be displayed on your profile page for others to see. Fill out as much or as little as you'd like—all questions are optional, but we encourage you to fill questions out as its interesting it is for other's to read and helps make the Community even more engaging. You can always go back later to edit, remove, or add new answers.

  To fill out or edit your profile, click EDIT PROFILE from the login module on the Community homepage or the link below your profile picture.

  About Me

  From the first tab, ABOUT ME, fill out as many questions as you'd like. If you're listing multiple answers to the same question (eg. you have 3 favorite magazines), separate each answer with commas or semicolons. Please note that there is a 150 character maximum for each question. Once you're finished, click SAVE CHANGES at the bottom of the page.

  Profile Picture

  To add a profile picture, select the PROFILE INFORMATION tab and click BROWSE. A window will pop up for you to find the photos available on your computer. Select your photo, check the certification box and click UPLOAD. To remove your photo, click REMOVE below your photo. To change your photo, click BROWSE and follow the same steps as before. Once you're finished, click SAVE CHANGES.

  Profile Color Themes

  There are different color themes to choose from for your profile page. The default is set to black, but you can change it to any of the other options. From your profile page, click CHANGE PAGE THEME located below your name. Select the theme you prefer and click APPLY. This color theme will now be seen by anyone viewing your profile page.

• PRIVACY SETTINGS

  To customize your privacy settings, click EDIT PROFILE from the login module on the Community homepage or the link below your profile picture and select the PRIVACY SETTINGS tab.

  Profile Visibility

  Your profile can be set to be viewable by everyone, including non–members of the Community, only Community members, or you can hide your profile. Only select to hide your profile if you do not wish to participate in the St. John Community—you can always change this setting later if you change your mind and would like to participate. The default setting is for your profile to be viewable by everyone.

  Activity

  Your activity can be displayed in the activity ticker on the top of the homepage, and in the Recent Activity module on your profile page. If you do not want your activity to display, uncheck either or both boxes. The default setting is for your activity to be displayed in the homepage ticker and on your profile page.

  Email Notifications

  To customize the types of email notifications you receive about actions in the Community involving your profile, check or uncheck any of the boxes based on your preferences. Email notifications can be sent when a member sends you a friend request, sends you a message, posts on your Runway or comments on your photo. The default setting is for you to receive all email notifications.

• INVITING OTHERS TO JOIN

  The more members there are in the Community, the more activity and content there will be, and the more connections there are to make with other members. You, the members, are the key to the Community's success.

  To send a friend an invitation to join, click the INVITE A FRIEND link from the Community homepage. Enter in your friend's email address, an optional message, and click SEND. You can send invitations to multiple friends at once by entering their email addresses separated by semicolons.

• FRIEND REQUESTS

  The best way to enjoy the St. John Community is to add and accept requests to be friends with other members and expand your network. Once you have been become someone's friend, you will be able to access more features of their profile such as viewing their photos and writing posts on their Runway. They can then also access this same information for you.

  Sending Friend Requests

  You can request a friend simply by visiting a user's profile and clicking the link to "ADD ____ AS A FRIEND" located beneath their profile photo.

  You can find potential friends by searching the Members list, located on the Community homepage, or by seeing who your friends have connected with through the Friends module in their Profile.

  If you're looking for someone in particular, you can enter their name into the search box at the top of every page on the site.

  If you're interested in finding people who share your interests, click on any of the answers in yours or others' profiles and you will see a list of everyone else who provided the same answer. For example, your favorite holiday is Thanksgiving, click on your answer in your profile and see who else has listed this as their favorite.

  When you add a friend, they will be notified with an e–mail (unless they have chosen to turn these e–mails off) as well as with a notification in their profile.

  Accepting Friend Requests

  To accept a friend request, either click on the link from the e–mail you receive or by selecting the FRIEND REQUESTS link below your profile picture. If you have a pending friend request, the FRIEND REQUEST link will be in bold with a number noting the number of requests.

  Declining Friend Requests

  You can also decline friend requests if, for any reason you do not wish to be friends with this person. To decline a friend request, select the option IGNORE. This person will not receive any notification that you have done so.

  Removing Friends

  If for any reason you no longer want to be friends with a member, you can remove them from your friend list. They will not receive any notification that you have done so. From your profile page, click VIEW MORE in your Friends module and click the X in the upper–left corner for any member you no longer wish to have as a friend. If you do this mistakenly, you can always send them a friend request to add them back as a friend.

• MAILBOX

  The mailbox is a message system within Community—essentially your Community email. The mailbox is accessed from your profile page, from a link below your profile picture that says MAILBOX.

  Who Can Send Messages to Whom

  Any member in Community can send a message to another member. This is not restricted as just between friends so that you have a way to reach out to a member before adding them as a friend if you first wish to make an introduction.

  Receiving Messages

  When a member sends you a message, you will receive a notification in your email, unless you have changed your email notification settings to turn this off. From this email you can click–through to your mailbox to view the message. You can also check for new messages at any time by going to your mailbox. The newest messages appear at the top. To read the message, click the subject line or READ MORE. If you want to view the sender's profile, click their name or profile picture.

  Replying to Messages

  To reply to a message, open the message you're replying to, write your reply in the REPLY field below their message and click SEND. As you and the other member continue to reply to each other's messages, the record of responses will be present within the message.

  Sending Messages

  To send a message, go to your mailbox and click the COMPOSE A MESSAGE button. Start typing the recipient's Community name in the SEND TO field. As you type their name, a list will come up with all the members with that name (eg. if you start typing M–A–R, Marie Gray will come up in the list). Fill in an optional subject line, write your message, and click SEND.

  You can also send a message from the recipient's profile page by clicking the link SEND ____ A MESSAGE below their profile picture.

  Sending to Multiple Recipients

  You can send a message to more than one recipient. After you've entered the first recipient's name, simply start typing the next recipient's name and continue until you have everyone entered.

  You can also send a message to all of your friends by checking the SELECT ALL box. You can then de–select any of your friends if say you wanted to send a message to almost all of your friends.

  Deleting Messages

  You can delete messages by clicking the X beside the message in your mailbox. Please note that this will delete the message and its replies, not just the initial message.

• PHOTO ALBUM

  Your photo album is your place to store photos to share with your friends in the Community. The photo album is accessed through the first link below the profile picture. On your own profile it says EDIT PHOTO ALBUM. On others' profiles, it says VIEW ____'S PHOTOS.

  Who Can View Your Photos

  Only members who are your friends have access to your photo album, and conversely you can only see the albums of your friends.

  Adding Photos to Your Album

  You can add photos to your album by uploading them from your computer. To add photos to your album, click EDIT PHOTO ALBUM, and then click BROWSE. A window will pop up for you to find the photos available on your computer. Select your photo and click ADD FILE to upload it to the Community. Please note there is a maximum photo size of 4 megabytes (MBs). You can then enter a title and description.

  Editing or Removing a Photo and its Details

  To remove a photo, from the album page click the X in the corner of the photo you want to remove. To change or remove a photo's title and description, select the photo, click on the text, make the change and click SAVE CHANGES, or click CANCEL if you actually want to leave it as is.

  Making a Photo Album Your Profile Picture

  You can easily make any photo in your album your profile picture by going to the photo and clicking SET AS PROFILE PICTURE.

  Commenting on Photos

  To leave a comment about a friend's photo, go to their album, select the photo, enter your comment and click POST. Your comment will then be displayed below the photo, visible to anyone viewing the photo. When you leave a comment or a friend leaves you one, an email notification is sent (unless the recipient has chosen to turn these emails off). For further information please see the section on COMMENTING.

  Sharing New Photos with your Friends

  If you've added new photos to your album and want your friends know to check them out, there are a few ways you can let them know.

  You can send a message to one or more friends (see section on MAILBOX) letting them know about your new photos and include a link they can click from the message to go directly to the new photo or your whole album. To include this link in your message, go to the page you want your friends to arrive on, highlight the URL and select EDIT, COPY in the browser's navigation, then go to your mailbox to compose your message and click EDIT, PASTE in the browser's navigation.

  You can also post a photo on your own Runway (see section on RUNWAY).

• RUNWAY

  Each profile has a "Runway" which is essentially your message board. Friends can leave you messages, or you can make announcements for other's to see.

  Who Can Post on Your Runway

  Runway posts can be seen by anyone viewing your profile, but only friends can write posts.

  Deleting Runway Posts

  You can always delete anything posted on your own Runway, or delete posts you've made on a friend's Runway. To do so, go the post and click the X in the upper–right corner.

  If you see what you feel is inappropriate content posted on anyone's runway, roll your mouse over the post and a REPORT link will appear in the lower–left corner—clicking this will send a notification to the Community Administrator to review the post and determine if it should be removed.

  Runway Posts verses Mailbox Messages

  There are two ways to communicate with friends in the Community—posting on their Runway and sending them a message via the Mailbox. In general, the Mailbox should be used for messages that you want to be private between you and the recipient. Runway posts are good for either content that you want to make sure other's see (eg. informing of an upcoming charity drive) or content that simply doesn't need to be private (eg. wishing your friend a happy birthday, just saying ‘hi'). Runway posts can only be made to friends, but Mailbox messages can be sent to any member so if you wanted to, say, introduce yourself to a member before sending them a friend request, you could do so with a message.

• RECENT ACTIVITY

  The Recent Activity module on your profile page and the Recent Activity ticker at the top of the homepage display a feed of the latest actions performed within the Community. It's a great way to keep up speed on what's going on around the Community, from your friends to other members to new content posted by the St. John administrators.

  Actions Displayed in Recent Activity

  • New member joins the Community
  • Member edits profile information
  • Member changes their profile photo
  • Member adds a friend
  • Member adds a photo
  • Member adds an item to their Favorites
  • Member writes a Runway post
  • Member comments on a photo
  • Member comments on an item in Favorites
  • Member comments on a What's New blog entry
  • Community Administrator writes a new What's New blog entry
  • Using the Homepage Ticker

  The ticker on the homepage is a constantly changing and of–the–minute feed of all the activity in Community. If something interesting catches your eye, you can click through to the item through the links in the ticker.

  Using the Recent Activity Module

  If you want to see a certain friend or member has been up to in Community, go to their profile page to view their Recent Activity module.

  Keeping Your Actions from Displaying in Recent Activity

  If you do not want your activity to be displayed in the homepage ticker and/or the Recent Activity module on your profile page, you can disable this function through your Privacy Settings (See section on PRIVACY SETTINGS).

• FAVORITES

  Adding to Your Favorites

  Your favorite St. John products can be saved to your Community profile simply by clicking the ADD TO FAVORITES link on any product detail page. Once added an item to your Favorites, these products will appear in a module on your profile. This way you can reference your favorite products and easily add them to your Shopping Bag. Your friends in Community may also find it interesting to see which products you've selected.

  Top Favorites

  On the Community homepage, you can see a running tally of the products most frequently added by members to their Favorites and how many members loved a particular look or item.

  Viewing Favorites

  By selecting Favorites from the left–hand navigation or on the module on the homepage, you can view the full list of Favorite items and use the dropdown menu to filter by Newest to Oldest, Most Popular, Highest Rated or Alphabetically by product name. From the Favorites list, you can select each product and view the details, how many people have added it as a Favorite and, of course, add it to your Shopping Bag.

  Rating and Commenting on Favorites

  You can submit a rating on the product by selecting one to five stars from the Favorites detail view. Additionally, you can comment on a particular product. These ratings and comments will be interesting for other customers to read and see why a particular product is your top choice.

• COMMENTING

  Commenting is key component of the Community—we want to know what you have to say, and reading comments from fellow Community members is interesting and engaging.

  Where Comments Can Be Made

  Comments can be made on photos, What's New blog posts and on items added in Favorites. There is also a commenting feature in Wardrobes, but these comments are only visible to the store associate who sent you the Wardrobe, whereas all other comments are visible to Community members.

• WARDROBES

  Wardrobes is a feature we've developed to allow your St. John boutique associate to send you a portfolio of recommended looks through the Community. In the past you may have received photos by email from your sales associate, but Wardrobes allows for you to receive many images in a streamlined fashion without filling your inbox with large emails. Additionally, you can provide ratings and comments on the items your associate has suggested.

  Receiving Wardrobes

  When your associate sends you a Wardrobe, you will receive a message in your Mailbox with a link to access the Wardrobe. You will also receive an email indicating that you have a new message (unless they have chosen to turn these e–mails off). This link is the only way to access the Wardrobe—you can always find it in your Mailbox, but you may find it helpful to bookmark it in your web browser as well.

  Your Wardrobe will typically contain a message from the associate and images and details for the products they've recommended. Each product currently available on the site clicks through to a product detail page.

  Responding to Wardrobes

  For each product, you can let your associate know how you feel about it by giving it a rating from 1–5 stars. Ratings cannot be seen by other users—it's simply a quick way to indicate if you feel the product is a good match for you or not. You can also leave a comment about an item for your associate perhaps asking them to put a size on hold for you at the store, place an order for you, or just to describe your thoughts on the product. Comments cannot be seen by other users.

• RSS Feeds

  An RSS feed allows you to "subscribe" to a page's content so that you get a feed of any updates made. In the St. John Community, you can subscribe to an RSS feed of What's New to see whenever a new post has been added.

  To subscribe to the RSS feed, go to the What's New section and click on the RSS icon in the URL field of your internet browser.

  You can select to subscribe to receive updates through Google Reader, My Yahoo, Bloglines or Microsoft Outlook.

• HELP AND CONTACT

  Reporting Inappropriate Content:

  If you come across content that you feel is of inappropriate language or nature, you may report it to the Community Administrator to review and remove if deemed necessary. For Runway posts and comments, you can click the REPORT link beside the post or comment. To report a member, go to their profile page and click the link REPORT THIS USER below their profile picture.

  Please be judicious in reporting inappropriate content and users.

  Changing Your Username:

  If you need to change your username, please send an email to info@sjk.com. Please provide your current user name, requested user name, and the answer to your security question for verification. You will receive a response within 2 business days.

  Trouble Accessing Your Account:

  If you are unable to access your account because you've forgotten your password, go to the Community homepage and click FORGOT PASSWORD in the login module. You will be prompted to enter your account's email address and answer your security question. Your password will then be emailed to you. If you don't receive your password via e–mail within one hour, please contact a customer care representative for further assistance at 1.877.SJK.KNIT or at info@sjk.com.

  Deactivating Your Account:

  Although your Community and ecommerce accounts are linked, you can deactivate the Community portion of your account without losing the ecommerce abilities. To deactivate your account, please contact a customer care representative at 1.877.SJK.KNIT or at info@sjk.com.

  Once your account is deactivated, people will no longer be able to access your profile page, you will no longer appear in the member's list and friend lists, or be searchable. Please note that deactivating your account will not automatically remove content you've already created such as Runway posts or comments. If you want to remove these, you can do so manually by going to the post or comment and clicking the X in the corner.

  Reactivating Your Account:

  You can reactivate the Community portion of your account at any time and your profile will be restored to its most recent state. To reactivate your account, please contact a customer care representative at 1.877.SJK.KNIT or at info@sjk.com.

  Comments and Suggesting Content:

  We want to know what you think of Community! Let us know your comments or if you have a great idea for a poll, a topic for What's New, or a member who you think should be featured. Please contact us at 1.877.SJK.KNIT or at info@sjk.com to share your comments.

ABOUT US:

St. John, one of the premier names in American fashion, was founded in 1962 by Robert and Marie Gray. Renowned for its innovative knits, St. John has expanded far beyond its origin of a small family business and is now sold in over 25 countries. Maintaining the Gray's standards of excellence, the majority of St. John garments continue to be manufactured in the company–owned manufacturing facilities in Southern California.

COMMITMENT TO QUALITY:

• Known for its innovative and extensive manufacturing capabilities, St. John is a vertical operation, controlling virtually every stage of the design and manufacturing process.

SOURCING:

• St. John uses only the highest quality wool from Australia, which is known for its fine white wool with above–average strength and purity.
• In order to ensure consistent quality, wool can only be purchased from a limited area, and only a small percentage of sheep can meet the strict standards set by St. John.

SPINNING:

• An innovative 2–step process spins wool and rayon together to create the exclusive Santana blend, St. John's signature knit.
• Santana retains its shape and form and resists sagging, wrinkling and pilling.

DYEING:

• In–house dyeing has been the standard since 1981.
• St. John employs a full–time chemist to create the vibrant colors it's known for.
• Only the highest quality dyes from the finest companies in the world are used in the St. John dyeing process.

KNITTING:

• Each garment is knit sequentially from the same cone of yarn to guarantee color consistency.
• The sequential process ensures the highest quality achievable and eliminates any form of shading within the garment.

FINISHING:

• Decorative touches such as paillettes are applied by hand and buttons are handsewn during the finishing process.
• St. John buttons are handcrafted and gilded with 24–karat gold or rhodium.
• Paillettes are applied at an extremely high temperature to ensure the garment will withstand repeated wear and dry cleaning.

GARMENT CARE

St. John's signature knits are designed with you in mind, and our intent is to create collections that perfectly suit your lifestyle. We hope you will receive many years of enjoyment from your St. John garment. In order to care for your knit, we have included tips on garment care, dry cleaning, travel, and repair and alterations.

HELPFUL TIPS:

• It is recommended to professionally dry clean all St. John garments unless otherwise noted on the individual garment care label, and it is recommended that garments be dry cleaned once or twice each season.
• Before storing St. John garments for the season, be sure to have them dry cleaned. Harmful insects are attracted to perfumes and body oils that remain on a garment after use.
• Avoid applying perfume after dressing. The chemicals found in fragrances may penetrate the yarn and have an adverse effect on some colors.
• If a spill occurs, blot with a white cloth to absorb excess moisture and take the garment to a dry cleaner as soon as possible. Red wine, coffee and other severe stains should be blotted as described above, then flushed with clean, cold water to remove the excess, then blotted again.
• St. John recommends dry cleaning whites and light pastel shades as an entire outfit to ensure that their coloring remains consistent.
• Graying of whites and light shades can be caused by dirty cleaning solvent. Residue can build up in the cleaning drum and transfer to the knit. Ask your dry cleaner to clean your whites with the day's first load to ensure your garments are laundered in fresh solution.
• Severe yellowing can be caused by extended exposure to sunlight, as well as bright or fluorescent lighting.
• Removal of buttons is not necessary if covered in foil before dry cleaning.
• The application of paillettes and crystals on St. John garments is a heat–activated process. Experienced dry cleaners should be able to safely clean and process the garments.
• Do not hang your garments on wire hangers. A padded or shaped hanger is best. When hanging, be sure to button and zip–up jackets and dresses, making sure that shoulder pads are properly placed on hangers. This will help maintain the original shape of the garment.
• Hang flat–front pants and skirts "opened." Pleated pants should be hung "pleat–to–pleat" or "sideways." Always hang pants and skirts taut on the hangers to avoid sagging at the waistband.
• Make sure that your dry cleaner measures your garments, and keeps measurements on file to ensure they are able to block accordingly after dry cleaning.
• Inside waistband slits are kept open to allow for easy adjustment, alteration or replacement of waistband elastic.
• When packing for travel, fold your garments in half (in thirds for long gowns) and place tissue paper (1–2 sheets) at the folds to prevent creasing.
• Your suitcase should be full and tightly packed. Tight packing will lessen the chance of shifting and movement in transit that can cause creases and wrinkles in your garments.
• Upon arrival at your destination, unpack and hang your garments. Any wrinkles or creases should straighten out in a short period of time.
• Should stubborn creases persist, St. John suggests the following:
  1. Dampen a silk or linen handkerchief. Place on the creased or wrinkled area and apply heat from an in–room iron or blow dryer.
  2. Hang garment in the bathroom while a hot shower is run and the steam should release any remaining wrinkles and creases.

REPAIRS AND ALTERATIONS:

Should your St. John garment require alterations or repairs, we have a fee–based on–site alterations department to meet any need. Some of the many services offered are basic hem shortening, repair of moth holes, and the replacement of buttons and zipper pulls.

Please take the garment to the original place of purchase to send it to the St. John Alterations Department. All garments must be dry–cleaned prior to sending to St. John Alterations.