Assistance

  • Shipping Your Online Order

    Delivery & Processing Charges (D&P)

    D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift packaging and monogramming. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

    Standard Delivery

    Unless an expedited service is requested, your order should arrive in approximately 5–7 business days after shipping if ordered by 12:00 noon (CT).

    Two–Day Delivery

    If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (CT). Please note 2 day orders placed after 12:00 noon (CT) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

    Overnight Delivery

    If requested, add $17.00 to standard D&P. Your order should arrive next business day after shipping if ordered by 12:00 noon (CT). Please note overnight orders placed after 12:00 noon (CT) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

    Alaska, Hawaii, Puerto Rico and Guam Deliveries

    Add $5.00 to the applicable D&P charges. Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (CT).

    Delivery to International Destinations and Some U.S. Territories

    At this time, we cannot ship an online order to international destinations

    Delivery to post office boxes

    Second–day and next–day shipping is not available to post office boxes. All standard deliveries to P.O. boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.

    Processing and Delivery Costs

    The following processing and delivery costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

    Merchandise Total** Standard Two–day Overnight
    25.00 and under 6.00 16.00 23.00
    25.01–50.00 9.00 19.00 26.00
    50.01–100.00 11.50 21.50 28.50
    100.01–200.00 16.00 26.00 33.00
    200.01–300.00 18.50 28.50 35.50
    300.01–500.00 21.50 31.50 38.50
    500.01–700.00 25.50 35.50 42.50
    700.01 –1000.00 29.00 39.00 46.00
    1000.01 and over 32.00 42.00 49.00

    **Total value of merchandise before tax or other charges.

    Drop Ship Items

    Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to four to six weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.

    If you have any questions, please click one of these options to contact St. John:

    You also may call St. John Customer Service at 1.877.908.1171.

  • Returns & Exchanges

    We want you to be completely happy with your order.

    Online Purchases:

    If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. We cannot accept returns after 60 days of your receipt of the merchandise.

    Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 1–877–908–1171. Please allow 10-14 days for the processing of your online return.

    At this time, we are unable to accommodate returns or exchanges of online purchases within the boutiques.

    Boutique Purchases:

    The original receipt must accompany merchandise. Items must be in their original condition with price tags attached.

    Jewelry, accessory items, shoes, altered items and discounted merchandise are final sale – no exceptions.

    Refunds will be issued to the original form of tender within 10 days of purchase.Store credit or exchanges will be provided within 30 days. Refunds for purchases made by check will be in cash if the store’s minimum daily currency requirements can be met; otherwise we reserve the right to issue a refund in the form of a Corporate-issued check within 5 -10 business days.

  • Price Adjustments

    Prices are subject to change. We offer a one–time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1.877.908.1171.

    We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.

    • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
    • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation.
  • Order Cancellation

    You may cancel any St. John order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

    REGISTERED CUSTOMERS:

    You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

    NON–REGISTERED CUSTOMERS:

    Please call toll–free 1.877.908.1171 to determine order status; to cancel it, please have your order number ready.

  • Your Online Account

    Register with St. John for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status. Register or sign in here.

  • Credit Card Use

    St. John accepts the following credit cards for online purchases:

    • American Express
    • VISA
    • MasterCard
    • Discover

    Credit Cards:

    The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

    Debit Cards

    Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

  • Sales Tax

    Sales tax is automatically applied to your St. John order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TX, VA, WA, or the District of Columbia.

    Last updated on 02/01/2014

  • Order Status & History

    ORDER UPDATES

    We will send updates regarding the status of your order, including when your item(s) ship*, to the e–mail address you provided when ordering.

    * Excluding items shipped from vendor.

    Registered customers please click sign in to access web order status and history.

    Non–registered customers do not have online access to order status and history. You may request information via e–mail or online chat, or by calling 1.877.908.1171. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.

How to Contact Us

For inquiries regarding St. John merchandise or your online order, please contact a St. John customer service representative at 1–877–908–1171 or email us.

Online Chat

You may also click here to chat online with a customer service representative

General Inquires

For general inquiries regarding St. John, please contact us at 1–877–SJK–KNIT or at info@sjk.com

International Inquiries

For international inquiries, please contact international@sjk.com

Store Locator

Find St. John

Email Registration

Click here to sign up for email.
Click here to unsubscribe from our email list.

St. John Knits International, Incorporated's family of companies, including, but not limited to, St. John Knits, St. John Apparel, St. John Japan, St. John Asia and St. John Canada ("St. John") is committed to respecting your privacy. Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically. This policy will let you know the following;

Security

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop–up message that you're about to enter a secure area.

You may purchase online merchandise by calling toll–free 1.877.908.1171 — 24 hours a day, seven days a week. One of our customer service associates will gladly take your order.

We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e–mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy

  1. What personally identifiable information is collected from me?

    On some ST. JOHN Web pages you can make requests and/or receive materials. The types of personal information collected at these pages are your name, e–mail address and standard contact information, including addresses and phone numbers.

    We may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experiences with the services we provide and contact preferences. Wherever ST. JOHN collects personal information, we make an effort to include a link to this Privacy Policy on that page.

  2. What are cookies and how they are used by ST. JOHN?

    ST. JOHN may place Internet cookies on your hard drive. Internet cookies are small files that may be placed on your hard disk for record–keeping purposes. Cookies are used to (a) remind us of who you are in order to deliver you better service; (b) estimate our audience size by determining repeat usage of the Web site to help target advertisements based on user interests and behavior; (c) track your progress and entries in promotions, sweepstakes and contests, if any; and (d) measure certain traffic patterns for use as a research tool to understand how our users' habits are similar or different from one another. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. By not accepting cookies, some Web pages may not display properly or you may not be permitted to access certain information.

    ST. JOHN may also collect IP addresses (the Internet address of a computer) to track a user's session while the user remains anonymous. We analyze this data for certain trends in statistics, such as which parts of our site users are visiting and how long they spend there. In general, we do link your IP addresses to anything personally identifiable to you.

  3. How is my information used?

    ST. JOHN will not sell, rent or lease your personally identifiable information to others without your consent. The information you provide will be used to support your customer relationship with ST. JOHN. Your information may be shared with agents, contractors or business partners for the purpose of performing services for ST. JOHN.

    We want to help you quickly find information on ST. JOHN and alert you to specific offers, updated information, and other new products and services from ST. JOHN. Accordingly, if you agree, we may send you direct mailings or contact you by telephone about our various products and services or other products and services we feel may be of interest to you. If you want to receive such mailings, simply "opt–in" by signing up at http://www.sjk.com/en-us/signupforemail/ .

    Notwithstanding, ST. JOHN does research on our users' demographics, interests and behavior based on the information provided to us during your use of the ST. JOHN Web site. This research is compiled and analyzed on an aggregated basis. Aggregated data does not include personally identifiable information. ST. JOHN may share this aggregated data with others.

  4. Who is collecting my information?

    When you are on a ST. JOHN site and are asked for personal information, you are sharing that information with ST. JOHN alone, unless specifically stated otherwise. If data is being collected and/or maintained by any company other than ST. JOHN or an agent for ST. JOHN, you will be notified prior to the time of the data collection or transfer.

    Please be aware that ST. JOHN advertisers or Web sites that have links on our site may collect personally identifiable information about you. The information practices of those Web sites linked to ST. JOHN either through advertisements or other hyperlinks are not covered by this privacy statement.

  5. With whom will my information be shared?

    We may share the personal data you provide with other ST. JOHN agents, contractors or our business partners for the purpose of performing services for ST. JOHN. ST. JOHN also may share aggregated data with others. Aggregated data does not include personally identifiable information. We also believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Access, or as otherwise required by law. Except as provided above or in the event of a merger, consolidation, or sale of all or substantially all of ST. JOHN's assets, we will not share any of your information with any third party without your permission.

  6. How can I access, update or delete my information?

    You can request the individual information that ST. JOHN has collected about you, correct factual inaccuracies in your information, remove personal information from ST. JOHN's databases and/or update your personal information at http://www.sjk.com/en-us/unsubscribe/ or by contacting info@sjk.com.

  7. How can I opt–out of receiving emails from ST. JOHN?

    After you purchase a product from our e–commerce web site, located at http://sjk.com/, you will receive an email informing you that you will be subscribed to receive email communications from ST. JOHN and confirming that we have your permission to use your information for an enumerated purpose(s) unless you choose to opt–out by checking the appropriate "Opt–Out (Unsubscribe)" box in the email within seven (7) days from the date the email is sent to you. We will not send out any communications or use your information before the seven (7)—day–period passes. Additionally, once you start receiving emails from us, you may choose to opt–out at any time by checking the appropriate "Opt–Out (Unsubscribe)" box contained in all of our emails.

  8. What else should I know about my privacy?

    Third party Interest sites and services accessible through ST. JOHN have separate privacy and data collection practices, independent of us. ST. JOHN has no responsibility or liability for these independent policies or actions. Please be careful and responsible online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your information, ST. JOHN cannot ensure or warrant the security of any information through the transmission process and you do so at your own risk.

  9. Other legal notices.

    Any dispute over privacy is subject to this privacy policy and our Terms of Access http://www.sjk.com/en-us/termsofuse/, including limitations on damages and application of the law of the State of California. If you have any concern about your privacy in connection with this policy, please send us a thorough description to info@sjk.com, and we will try to resolve it. We may post a revised privacy policy on our site. Please note that the use of information that we gather is subject to the privacy notice in effect at the time of use. You should check our Web site frequently to see recent changes.

Copyright © 2008–2009 St. John Knits, Inc. All rights reserved.

St. John Knits, Inc. owns the copyrights for all Contents on this Site. Any unauthorized use of the Site Contents is strictly prohibited. Please see Terms of Use.

ST. JOHN ® is a registered trademark of St. John Knits, Inc.

ABOUT US:

St. John, one of the premier names in American fashion, was founded in 1962 by Robert and Marie Gray. Renowned for its innovative knits, St. John has expanded far beyond its origin of a small family business and is now sold in over 25 countries. Maintaining the Gray's standards of excellence, the majority of St. John garments continue to be manufactured in the company–owned manufacturing facilities in Southern California.

COMMITMENT TO QUALITY:

  • Known for its innovative and extensive manufacturing capabilities, St. John is a vertical operation, controlling virtually every stage of the design and manufacturing process.

SOURCING:

  • St. John uses only the highest quality wool from Australia, which is known for its fine white wool with above–average strength and purity.
  • In order to ensure consistent quality, wool can only be purchased from a limited area, and only a small percentage of sheep can meet the strict standards set by St. John.

SPINNING:

  • An innovative 2–step process spins wool and rayon together to create the exclusive Santana blend, St. John's signature knit.
  • Santana retains its shape and form and resists sagging, wrinkling and pilling.

DYEING:

  • In–house dyeing has been the standard since 1981.
  • St. John employs a full–time chemist to create the vibrant colors it's known for.
  • Only the highest quality dyes from the finest companies in the world are used in the St. John dyeing process.

KNITTING:

  • Each garment is knit sequentially from the same cone of yarn to guarantee color consistency.
  • The sequential process ensures the highest quality achievable and eliminates any form of shading within the garment.

FINISHING:

  • Decorative touches such as paillettes are applied by hand and buttons are handsewn during the finishing process.
  • St. John buttons are handcrafted and gilded with 24–karat gold or rhodium.
  • Paillettes are applied at an extremely high temperature to ensure the garment will withstand repeated wear and dry cleaning.

GARMENT CARE

St. John's signature knits are designed with you in mind, and our intent is to create collections that perfectly suit your lifestyle. We hope you will receive many years of enjoyment from your St. John garment. In order to care for your knit, we have included tips on garment care, dry cleaning, travel, and repair and alterations.

HELPFUL TIPS:

  • It is recommended to professionally dry clean all St. John garments unless otherwise noted on the individual garment care label, and it is recommended that garments be dry cleaned once or twice each season.
  • Before storing St. John garments for the season, be sure to have them dry cleaned. Harmful insects are attracted to perfumes and body oils that remain on a garment after use.
  • Avoid applying perfume after dressing. The chemicals found in fragrances may penetrate the yarn and have an adverse effect on some colors.
  • If a spill occurs, blot with a white cloth to absorb excess moisture and take the garment to a dry cleaner as soon as possible. Red wine, coffee and other severe stains should be blotted as described above, then flushed with clean, cold water to remove the excess, then blotted again.
  • St. John recommends dry cleaning whites and light pastel shades as an entire outfit to ensure that their coloring remains consistent.
  • Graying of whites and light shades can be caused by dirty cleaning solvent. Residue can build up in the cleaning drum and transfer to the knit. Ask your dry cleaner to clean your whites with the day's first load to ensure your garments are laundered in fresh solution.
  • Severe yellowing can be caused by extended exposure to sunlight, as well as bright or fluorescent lighting.
  • Removal of buttons is not necessary if covered in foil before dry cleaning.
  • The application of paillettes and crystals on St. John garments is a heat–activated process. Experienced dry cleaners should be able to safely clean and process the garments.
  • Do not hang your garments on wire hangers. A padded or shaped hanger is best. When hanging, be sure to button and zip–up jackets and dresses, making sure that shoulder pads are properly placed on hangers. This will help maintain the original shape of the garment.
  • Hang flat–front pants and skirts "opened." Pleated pants should be hung "pleat–to–pleat" or "sideways." Always hang pants and skirts taut on the hangers to avoid sagging at the waistband.
  • Make sure that your dry cleaner measures your garments, and keeps measurements on file to ensure they are able to block accordingly after dry cleaning.
  • Inside waistband slits are kept open to allow for easy adjustment, alteration or replacement of waistband elastic.
  • When packing for travel, fold your garments in half (in thirds for long gowns) and place tissue paper (1–2 sheets) at the folds to prevent creasing.
  • Your suitcase should be full and tightly packed. Tight packing will lessen the chance of shifting and movement in transit that can cause creases and wrinkles in your garments.
  • Upon arrival at your destination, unpack and hang your garments. Any wrinkles or creases should straighten out in a short period of time.
  • Should stubborn creases persist, St. John suggests the following:
    1. Dampen a silk or linen handkerchief. Place on the creased or wrinkled area and apply heat from an in–room iron or blow dryer.
    2. Hang garment in the bathroom while a hot shower is run and the steam should release any remaining wrinkles and creases.

REPAIRS AND ALTERATIONS:

Should your St. John garment require alterations or repairs, we have a fee–based on–site alterations department to meet any need. Some of the many services offered are basic hem shortening, repair of moth holes, and the replacement of buttons and zipper pulls.

Please take the garment to the original place of purchase to send it to the St. John Alterations Department. All garments must be dry–cleaned prior to sending to St. John Alterations.

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